Sap cs crm functional consultant
Job Description of SAP CS + CRM Functional Consultant
Experience : 7 to 10 Years in SAP ISU CS& CRM
SAP ISU CS/CRM (Customer Service) Functionalities
Well versed in ISU -Customer Service Base customizing and configuration
Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with
rest of the SAP components such as Project Systems (PS), Finance (FI/FICA),
Controlling (CO), Logistics (SD/MM/PP)
Hands on configuration Knowledge in following areas:
Interaction Center
Move-in,
Move-out,
Service notification,
Service work order,
Disconnection/Reconnection, etc
Expertise Queues(TRFC/QRFC) handling and trouble shooting
Experienced in SAP IS-U Business Master Data /Technical Master data configuration
Should have hands on experience, architectural knowledge on SAP ISU-CS module
with specific focus on interaction with third party systems SYCLO and MRS
Well versed in Functional workflow designed
Knowledge in web service integration with SAP & in Mobile Application like Fiori
etc
S/4 HANA Customer Management implementation will be an added advantage.
Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service
process
Hand on knowledge in CRM middleware configuration and trouble shooting
Should have hands on experience, architectural knowledge on SAP CRM module with
specific focus on interaction with third party systems IVR and CTI
Experienced in CRM Collection management WEBUI integration
IC web Client and SAP CRM Integration
Well versed in base customizing and WEBUI configuration
Module Expertise in CRM Sales and Service
Strong change management, business process mapping and re-engineering
experience required
Candidate must have good Interpersonal skills, analytical skills, Problem solving
skills and technical documentation skills.
One full life cycle implementation of SAP ISU CS/CRM is an additional plus.
Independently be able to work on project requirements in his/her specific work
streams with quality deliverables.